![]() ![]() If this doesn’t work to reset your password, submit a password reset request via our New Service Request wizard. You can get more information about resetting your admin password in Reset your administrator password. Your Office 365 account is synchronized through directory synchronization. Note : You need a mobile phone that can receive text messages for password reset only if one or both of the following applies to you: Your organization has a custom domain that you’ve set up to use with Office 365. Billing Admin: makes purchases, manages subscriptions, manages support tickets, monitors service health. What are the levels of Office 365 Administration and what functionality does each level provide or limit Global Admin: has access to all admin features. For instructions on how to add this information to your user account, see Create or edit users. Office 365 Administrator Tasks Interview Questions. To reset your own password, you must have already provided an alternate email address and mobile phone number that can receive text messages. On the Office 365 sign-in page, click Forgot your password? and follow the instructions. You can ask another admin to reset your password, but when you're the only admin in your organization, or no other admin is available, you can reset your own password. Applies to: Administrators of Office 365 for enterprises and Office 365 for professionals and small businesses Author: Suzanne Girardot, Office 365 writer If you're an Office 365 admin, you can now reset your own password without having to submit a service request.
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